ITIL Foundation V4 Exam Questions and Answers sample tests – Question120

Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals


A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4

Correct Answer: D