ITIL Foundation V4 Exam Questions and Answers sample tests – Question191

Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

Service providers are able to respond more quickly to customer needs
B. Bottlenecks in the service provider's workflow are identified
C. The complexities of the service provider's IT systems are identified
D. The service provider gains a better understanding of the customer experience

Correct Answer: A