ITIL Foundation V4 Exam Questions and Answers sample tests – Question208

Which of the following is included in the purpose of the 'continual improvement' practice?

The restoration of normal service operation as quickly as possible
B. The establishment of links between the organization and its stakeholders at strategic and tactical levels
C. The alignment of the organization's practices and services with changing business needs
D. The reduction of the likelihood and impact of incidents

Correct Answer: C