Which of the following are the MAIN objectives of incident management?
1- To automatically detect service-affecting events
2- To restore normal service operation as quickly as possible
3- To minimize adverse impacts on business operations
A. 1 and 2 only B. 2 and 3 only C. 1 and 3 only D. All of the above
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A. Service level management B. IT operations management C. Capacity management D. Incident management
B. IT operations management