ITIL® Foundation – Exam Test – Q25

Which of the following are the MAIN objectives of incident management?
1- To automatically detect service-affecting events
2- To restore normal service operation as quickly as possible
3- To minimize adverse impacts on business operations

A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above

B. 2 and 3 only