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Tag: Service level management

ITIL® Foundation – Exam Test – Q33

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Continual service improvement
B. Change management
C. Service level management
D. Availability management

C. Service level management
Tagged Availability management, Change management, Continual service improvement, process, reports, Service level management, servicesLeave a comment

ITIL® Foundation – Exam Test – Q18

Which process includes business, service and component sub-processes?

A. Capacity management
B. Incident management
C. Service level management
D. Financial management

A. Capacity management
Tagged business, Capacity management, component, Financial management, Incident management, service, Service level managementLeave a comment

ITIL® Foundation – Exam Test – Q14

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition

B. Service catalogue management
Tagged management, Service catalogue, Service level management, Service transitionLeave a comment

ITIL® Foundation – Exam Test – Q2

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A. Service level management
B. IT operations management
C. Capacity management
D. Incident management

B. IT operations management
Tagged Incident management, infrastructure, IT, IT operations, monitoring activities, Service level managementLeave a comment

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