ITIL® Foundation – Exam Test – Q39

Which process is responsible for the availability, confidentiality and integrity of data?

A. Service catalogue management
B. Service asset and configuration management
C. Change management
D. Information security management

D. Information security management

ITIL® Foundation – Exam Test – Q16

Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could
operate in

A. 1, 2 and 3 only
B. 1 and 2 only
C. 1,2 and 4 only
D. All of the above

A. 1, 2 and 3 only